Protecting your customers from identity theft

As the digital world continually grows, the unfortunate reality is identity theft is no longer about if it will happen but when. Helping customers protect their personal information is almost expected of today’s banks. However, there isn’t a one-size-fits-all solution to identity theft protection, so not all credit monitoring solutions are the same..Finding an identity theft solution provider that offers various credit monitoring services to fit the needs of your customers is essential. A single-bureau credit monitoring service keeps an eye on one credit bureau providing valuable insights but doesn’t necessarily catch everything. Therefore, United Bankers’ Bank’s ID TheftSmart suite, provided through industry leader Kroll, also offers a three-bureau monitoring service to provide information from all three major credit bureaus for a more complete view of credit activity.Identity theft is no longer just a credit issue. It has grown to include the seemingly endless market of personal information on the dark web. UBB addresses this problem with its Web Watcher service, which alerts customers when their personal information appears on risky websites.Helping your customers safeguard against identity theft only starts with providing identity theft protection tools. As a banker, you can help your customers safeguard against identity theft by communicating the importance of taking personal steps to protect their information. Everyone should update passwords regularly, use multi-factor authentication, and stay updated regarding phone, email and text scams.Even the best credit monitoring services and the personal steps above can’t prevent every incident, so if a breach does occur, UBB’s partner, Kroll, provides your customers with Fraud Consultation support from certified fraud investigators.ID TheftSmart offers your customers flexible, layered protection with single-bureau or three-bureau monitoring, dark web monitoring and even minor monitoring options. This ensures your bank can deliver tailored solutions to meet customers’ needs while enhancing trust and security. To learn more about UBB’s ID TheftSmart products and how they can help safeguard your customers, contact Tim Henry, vice president and managing agent, at tim.henry@ubb.com or 952-886-9524.