2023: Nancy Rosentrater

Nancy Rosentrater
Nancy Rosentrater
Published on

In spite of her desire to make a good first impression on her new CEO, Nancy Rosentrater couldn't help but be distracted. In the lobby, a disagreement between a customer and a teller was percolating. Rosentrater could hear snippets of what was being said between the two; she saw their faces framed in frustration; she was beginning to understand that if she didn't step in, the conflict might escalate. But there was David Lamb in her branch in May of 2015, talking to her. She was the branch manager and he was engaged in a bankwide get-to-know-you tour. Instead of training her focus on him, she interrupted him and ran to her teller's side.

Loading content, please wait...
BankNews - Current news on the Banking Industry and Fintechs
banknews.com